All Systems Operational
I cannot log in to my account. What should I do?
•Possible Causes:
•Incorrect username or password.
•Account locked after multiple failed login attempts.
•Network connectivity issues.
•Solutions:
1.By Email: Double-check your email and password. If you forgot your password, use the “Forgot Password” link to reset it.
By Username: If you forgot your password or clinic login name you need to contact the clinic owner/admin to change your password.
2.If you’re locked out of your account, contact support to unlock it.
3.Ensure your internet connection is stable. Try switching networks or restarting your device.
4.Check if the system status page indicates any ongoing login issues.
The website is not loading or is slow.
•Possible Causes:
•Local network issues.
•Browser cache or outdated browser.
•Using the wrong link, you can access the website directly from here dentolize Or medicolize
•Solutions:
1.Ensure you have a stable internet connection.
2.Clear your browser’s cache and cookies, then reload the page.
3.Make sure your browser is up to date. Try opening the website in an incognito/private browsing window.
I am receiving a 500 or 403 Forbidden error.
•Possible Causes:
•Server-side issues or website configuration errors.
•Account access permissions may have been restricted.
•Solutions:
1.Refresh the page or try accessing the site in a different browser or device.
2.Ensure you have the necessary permissions to access the page.