Clinic managers
Sees an unhappy patient the same day, with enough context to call them.
Feedback
Patient feedback that reaches you before it reaches Google
Every clinic finds out about a bad visit eventually. The only question is whether you hear it from the patient or from a public review, and the difference is usually a message sent a few hours after they left.
4.8
★★★★★
212 responses after visit · last 30 daysRecent comments
“Fast, clean and the doctor explained everything.”Balsam A.
“Booking over WhatsApp was very easy.”Reem B.
Ask while the visit is still fresh
Feedback asked for a week later measures memory, not experience. Sent automatically a few hours after the appointment is marked complete, it reaches the patient while the detail is still there and while something can still be done about it.
- Triggered by the visit itself, so nobody has to remember to send it
- Delivered over WhatsApp or SMS, where a reply is one tap
- One question first, with room to explain — long forms are not answered
- Per-doctor and per-branch, so the score means something specific
- In Arabic or English, following the patient record
Route the unhappy ones to a person
An average score is a vanity metric. What changes the business is a low score reaching a named person the same day, with the patient, the doctor and the treatment attached.
- A low rating opens a task for whoever owns patient care
- The full context travels with it: visit, doctor, treatment, balance
- Resolution is recorded against the patient, so the next visit starts informed
- Recurring themes show up per doctor rather than as a general feeling
Let the happy ones become reviews
A patient who has just rated the visit five is the only patient who will ever write you a public review, and only in the minute after they rated it. Asking then costs nothing and is the entire difference between a clinic with forty reviews and one with four.
- High scores are offered the public review link immediately
- Low scores are not, because inviting them is how the review gets written anyway
- Response rates and score trends tracked over time, per branch
Who uses feedback
Feedback is worth collecting only if somebody acts on it, so it is built around the person who will.
Owners
Compares satisfaction by doctor and by branch rather than in aggregate.
Marketing
Turns the genuinely happy into public reviews without asking everyone.
By hand, and with Dentolize
Most clinics collect feedback occasionally, from whoever they remember to ask.
Doing it by hand
- Asked when someone remembers
- A score with no context
- Complaints found on Google
- Review requests sent to everyone
- No trend, just impressions
With Dentolize
- Sent automatically after every completed visit
- The visit, doctor and treatment attached to every rating
- Low scores raised as a task the same day
- Offered only to patients who rated highly
- Score and response rate tracked per doctor and branch
Questions
Feedback — frequently asked
When should patient feedback be requested?
A few hours after the visit, automatically. Later than a day and you are measuring memory; asking at the desk gets a polite answer rather than an honest one.
How do we stop bad reviews?
You do not stop them, you get to them first. Catching a dissatisfied patient privately the same day is what turns a review into a phone call.
Should we ask every patient for a Google review?
No. Ask only the ones who have just rated the visit highly. Blanket requests surface exactly the patients you would rather have spoken to privately.
Can feedback be tracked per dentist?
Yes. Scores are attached to the visit and therefore to the doctor and branch, so trends are visible per person rather than as a clinic average.
What channel does the request go out on?
WhatsApp or SMS, in the language on the patient record.
See Feedback on your own clinic
Thirty minutes on how your clinic actually runs, not a generic slideshow. We will call you within 24 hours.