Running a dental clinic, in practice — page 3
Posts 19–27 of 35, oldest towards the back. The same subjects: keeping patients, getting claims paid, and knowing what the month actually did.
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Paying dentists: commission models that survive a busy month
Every commission argument is really an argument about what counts as revenue. Settle that first and the percentage stops mattering so much.
Read moreDental implant tracking: the implant is a part with a number, the case is a path with stages
A patient comes back after three years with a loose implant and asks about the warranty. Which implant? Which brand? Which lot? Who placed it? In most clinics the answer is a slip in a file, or nothing. Implants are precisely the procedure where everything needs to stay written for years, because the price is high, the stages are long, and the questions arrive late.
Read moreOrthodontic instalments: managing 18 months of payments and visits without losing money
An orthodontic case is not a treatment you invoice. It is a financial agreement that runs a year and a half, a visit every four weeks, and an instalment with each visit or each month. A clinic managing 120 active orthodontic cases is really managing 120 instalment contracts, most of them in reception's memory.
Read moreDental lab orders: from impression to fitting without a lost phone call
The patient arrives for the crown fitting and the crown has not come back from the lab. Someone calls, the lab says "tomorrow", the patient takes a new appointment and leaves angry. The scene repeats in most clinics because the lab order lives in a notebook or a WhatsApp message, not somewhere with a status and a date.
Read moreA dental patient loyalty programme that runs itself
Retention is cheaper than acquisition in every clinic, and almost none of them measure it. What a loyalty programme actually has to do to work.
Read moreDental treatment plans: how to raise acceptance without discounting
Most treatment plans in dental clinics are not rejected; they are postponed. The patient hears three procedure names and a big number and says they will think about it. They do not come back. The difference between a clinic whose plans are accepted by 40% of patients and one at 70% is not price. It is how the plan is written, presented and followed up.
Read moreDental inventory that counts itself
Stock takes tell you what was true on Sunday. What a clinic needs is stock that moves when the treatment does.
Read moreHow to choose dental clinic software: what to test before you buy
Feature lists all look the same. These are the questions that separate software a clinic grows into from software it grows out of.
Read moreOnline marketing for dental clinics: measuring what actually books treatment
Most clinics measure marketing in enquiries. The number that matters is booked revenue per channel — and you can only see it if the source survives the journey.
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